Why hasn't my deposit arrived?

An assets withdrawal marked as “completed” or “success” in one MARKET system means that the transaction was successfully broadcasted to the blockchain network. It might still take some time for that particular transaction to become fully confirmed and credited to the destination MARKET. The amount of required “network confirmations” varies for different blockchains. 

Due to the possible network congestion of blockchain networks, there might  have been a significant delay in processing your transaction. You can contact our customer service and provide your TxID and the currency name, amount and deposit time. Our customer service specialists will confirm it for you.