Why hasn't my withdrawal arrived?

A TxID will be generated by Cobo Custody, indicating that the transfer has begun on the corresponding blockchain.

If the blockchain shows that the transaction is not confirmed, please wait for the confirmation process to be completed. This varies depending on the blockchain network.

If the blockchain shows that the transaction is already confirmed, it means that your funds has been sent out successfully and we are unable to provide any further assistance on this matter. You would need to contact owner/support team of the destination address to forseek further help.